Best Practices

Our expertise is based on:

We conduct Australian based research and cross reference with latest international research on sales, service, management, team and workplace performance in relation to tools, processes and programs offered.

• We use a competency based approach that leads to observable behaviour change at all levels within organisations.
• We use a commercial, scientific and evidence based approach that supports a holistic business performance culture.
• Extensive formal education and work experience in the development of competency profiling, benchmarking and selection processes with particular expertise in the sales and sales leadership disciplines.
• Our consultants, coaches and trainers all have industry based commercial sales and HR experience with relevant industry-recognised qualifications.  All BARRETT consultants have been successful in contemporary business, not merely academia. This mix of current management thinking and real world experience enables us to understand and relate to managers’ issues from a practical perspective.
• We have an extensive track record of developing employee sales, service and management skills, knowledge and attributes within a diverse range of organisations.

• Our philosophy is to develop and deliver tailored competency-based training materials with specific relevance to the people we are training and to have them work with and apply the concepts learned to their specific work environment.
• We have experience in consulting with key stakeholders to integrate current organisational objectives into customised learning modules.  This approach has been shown to provide greater focus on key result areas.
• Our training methodologies and development tools are sourced from world’s best practice.  By employing a behavioural approach and using interval training and discovery learning techniques, we consistently create long-term organisational change, thereby ensuring return on investment for our clients.